- 1 Can I return used gear to REI?
- 2 Can you return REI tents?
- 3 Can you return an item to REI without tags?
- 4 Can you return REI shoes without box?
- 5 What does REI do with returns?
- 6 Does REI have a lifetime warranty?
- 7 Are REI closeout items returnable?
- 8 How long does it take for REI to refund?
- 9 Can I sell my gear to REI?
- 10 How do I return something to REI?
- 11 Does REI price match Amazon?
- 12 Does REI gift wrap?
- 13 Can you take shoes back to REI?
- 14 Does REI have a price match?
- 15 Does REI price match their website?
Can I return used gear to REI?
REI Co-op Used Gear returns Items purchased from the REI Co-op Used Gear site must be returned within 30 days of the purchase date. Please note: REI stores and the REI Returns Department are NOT able to process returns on products sold through the REI Co-op Used Gear site.
Can you return REI tents?
If you’re not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase, except for outdoor electronics, which must be returned within 90 days of purchase.
You can still return an item with no tags. If you don’t have your proof of purchase, we can look it up for you as long as you purchased it under your membership.
Can you return REI shoes without box?
To return shoes at REI, you ‘ll need to have the original sales receipt — unless you are an REI Co-op member, in which case a store associate can look up your purchase. Returning shoes in the original shoe box is preferred but not necessary, REI employees said.
What does REI do with returns?
The returned items – if useable – are resold (no warranty) at one of REI’s annual garage sale events. In addition to that, if you return an item, you usually get store credit – which keeps the money in REI coffers – and there is a restocking fee.
Does REI have a lifetime warranty?
As of June 4, REI will no longer uphold the lifetime warranty previously offered to its eligible members — to get a refund or exchange, items must now be presented within one year of their initial purchase. “I mean, the reason you go to REI is because you can return it forever,” Leslie said.
Are REI closeout items returnable?
@Fonlisoo thanks for the questions! @Philreedshikes is right – closeout items are ones we will no longer carry (once we’ve sold through our current inventory) and are covered by our 100% satisfaction guarantee and 1 year return policy. In contrast, Used Gear has a 30 day return policy. Hope this helps!
How long does it take for REI to refund?
Typically, a return transaction should be in your account within 24 hours. You may want to reach out to your bank to see if they have any information regarding the transaction.
Can I sell my gear to REI?
Members can send in gently used gear in exchange for REI gift card credit, while keeping products out of the landfill. The co-op is currently offering up to 50 percent of the resale value for most items.
How do I return something to REI?
In store: Return your item to an REI store and purchase a replacement in store, online or by phone at 1-800-426-4840. A store representative can assist you with placing an order, if needed.
Does REI price match Amazon?
For products purchased on REI.com or in REI stores, we will honor the sale price if you purchased within the last 14 days and your item is the same product number, color, and size as the item on sale. If so, we will gladly refund the difference to you.
Does REI gift wrap?
It is good to note that we do offer the ability to write a personal note with your gift, however we do not offer gift wrapping services at this time. Hope this helps!
Can you take shoes back to REI?
You can return the shoes for a full refund or replacement within one year of the purchase, so you have plenty of time to take them back.
Does REI have a price match?
And good news! We do offer price adjustments for purchases made within the last 14 days. Once the sale starts on Friday, you can process the request by contacting our Customer Support team through Live Chat or at 1-800-426-4840 or by going into your local REI.
Does REI price match their website?
The short answer is no, we do not offer a price match.